The global shift toward delivering services online requires organizations to evolve from using traditional paper files and storage to more modern electronic methods. There has however been very little information on just how to navigate this change-until now. Implementing Electronic Document and Record Management Systems explains how to efficiently store and access electronic documents and records in a manner that allows quick and efficient access to information so an organization may meet the needs of its clients. An online-survey was conducted among Austrian Municipalities regarding the status and success factors in implementing Electronic Document and Records Management Systems (EDRMS). The results show that bigger Municipalities tend to be less dependent on their IT supplier and they were the early adopters, as more than 50 percent already have an EDRMS in operation.

Nirmala Shahu (PhD) born on 9th August, 1974 in Darbhanga, Bihar. She has more than two decades of teaching experience in HRM and organizational behaviour at the post-graduate level. She also has extensive experience in training and consultancy programmes and has authored numerous research papers in leading journals. She has more than a decade of professional experience in the field of HRM, particularly in the banking and information technology sectors. She has also been teaching in business schools like Amity Business School, IITM (GGS University), etc. She is currently working as a Professor in a Management Studies Center, Bengaluru.